If you don't see Ava on your report within 30 days of subscribing, we will refund your subscription fee. It's our way of ensuring you're completely satisfied with the service.
To do so, email your Money Back Guarantee request to support@meetava.com, and we'll process a full refund for your subscription fee.
Your refund request must be made within 15 days after the first 30 days of your subscription (i.e. starting on day 31 from your subscription date and ending on day 45 from your subscription date). If your Money Back Guarantee request is made prior to the 30th day of your subscription of after the 45th day, it will be rejected, and you will not be entitled to a refund. In the email, please include your account details, and we'll take care of the rest.
If you request a refund under the Money Back Guarantee, your account will be terminated once the refund is processed.
This Money Back Guarantee is specific to the failure of Ava’s appearance on your credit report within 30 days of your subscription date and does not apply to any other transaction or dispute with Ava.
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